Warranty Registration

Shop Information

Product Warranty Check

Thank you for purchasing Valore’s products. By registering your product here, you’ll ensure timely support should your equipment ever require service.

Please fill up the following form completely.

Click here to view our warranty terms & conditions.

Thank you for purchasing Valore’s products. By registering your product here, you’ll ensure timely support should your equipment ever require service.

Please fill up the following form completely.

Terms & Conditions

Warranty Coverage

Valore provides a limited warranty for defects in materials and workmanship for all products sold under the Valore brand (“Products”).

This warranty:

Applies exclusively to the original purchaser and is non-transferable.
Covers only products purchased from Valore or authorized retailers.

Warranty Period

Two (2) Years: Certain product categories.
Three (3) Years: Specific premium product categories.
The applicable warranty period begins from the original date of purchase. Proof of purchase (e.g., receipt or invoice) from an authorized retailer is required for any warranty claims.

What Is Covered

Manufacturing defects or issues with materials and workmanship.
Functional failures during normal use as per the product manual.

What Is Not Covered

The warranty does not cover:

Products without valid proof of purchase.
Damage due to misuse, accidents, unauthorized repairs, or improper storage.
Wear and tear, cosmetic issues (e.g., scratches, dents), or consumable parts like cables and batteries that naturally degrade over time.
Products purchased from unauthorized sellers, parallel imports, or promotional/free items.
External factors such as natural disasters, power surges, or liquid exposure.

Warranty Claim Process

Online Purchases: Contact the customer service team of the platform where the product was purchased. Provide:

Proof of purchase.
Product details, including serial number and defect description.
Contact information for follow-up.

Offline Purchases: Reach out to the original store or distributor.

Warranty Service Options

If a defect is verified within the warranty period, Valore may, at its discretion:

Repair the defective product.
Replace it with a new or refurbished unit.
Refund the original purchase price (subject to applicable depreciation).

Note: Replacement parts or products are covered under the remainder of the original warranty period or 90 days, whichever is longer.

Limitations of Liability

Valore is not liable for indirect, incidental, or consequential damages, including loss of data or profits.
Liability is limited to the original purchase price of the product.

Contact Information

For inquiries or warranty claims, please contact us at:

Email: info@valore.global

When contacting, please provide:

Proof of purchase.
Product serial number and defect description.
Relevant photos (if requested).

Thank you for purchasing Valore’s products. By registering your product here, you’ll ensure timely support should your equipment ever require service.

Please fill up the following form completely.

Click here to view our warranty terms & conditions.

Terms & Conditions

Warranty Coverage

Valore provides a limited warranty for defects in materials and workmanship for all products sold under the Valore brand (“Products”).

This warranty:

Applies exclusively to the original purchaser and is non-transferable.
Covers only products purchased from Valore or authorized retailers.

Warranty Period

Three (3) Years – Singapore Only: Applies to all Valore product categories purchased in Singapore
Two (2) Years: – International: Applies to all Valore product categories purchased outside of Singapore.

Note: The warranty period begins from the original date of purchase. A valid proof of purchase (e.g., receipt or invoice) from an authorized retailer is required for any warranty claims.

What Is Covered

Manufacturing defects or issues with materials and workmanship.
Functional failures during normal use as per the product manual.

What Is Not Covered

The warranty does not cover:

Products without valid proof of purchase.
Damage due to misuse, accidents, unauthorized repairs, or improper storage, or modifications.
Wear and tear, cosmetic issues (e.g., scratches, dents), or consumable parts like cables and batteries that naturally degrade over time.
Products purchased from unauthorized sellers, parallel imports, or promotional/free items.
Damage due to external factors, including natural disasters, power surges, or liquid exposure.

Warranty Claim Process

Online Purchases: Contact the customer service team of the platform where the product was purchased. Provide:

Proof of purchase (receipt or invoice)
Product details (including serial number and a description of the defect).
Contact information for follow-up.

Offline Purchases: Visit the original store or distributor where you purchased the product for assistance.

Warranty Service Options

If a defect is verified within the warranty period, Valore may, at its discretion:

Repair the defective product.
Replace it with a new or refurbished unit.
Refund the original purchase price (subject to applicable depreciation).

Note: Replacement parts or products are covered under the remainder of the original warranty period or 90 days, whichever is longer.

Limitations of Liability

Valore is not liable for indirect, incidental, or consequential damages, including loss of data or profits.
Liability is limited to the original purchase price of the product.

Contact Information

For inquiries or warranty claims, please contact us at:

Email: info@valore.global

When contacting, please provide:

Proof of purchase (receipt or invoice)
Product serial number and detailed description of the defect.
Relevant photos (if requested).

For a smooth warranty process, ensure that your product was purchased from an authorized retailer and that you retain the original proof of purchase.

FAQ

How do I make a warranty claim?

To make a warranty claim, follow these steps:

Online Purchases: Contact the customer service team of the platform where the product was purchased.
Provide:
- Proof of purchase.
- Product details, including the serial number
- A description of the issue.
Offline Purchases: Reach out to the authorized retailer or distributor where the product was purchased. Provide the same details.

What if I lost my receipt?

A valid receipt is required to make a claim. If lost, contact our customer service for assistance.

Can I transfer the warranty?

No, warranties are non-transferable and apply only to the original purchaser.

Is the warranty valid for purchases outside Singapore?

Yes, the warranty is globally applicable, provided the product was purchased through Valore’s authorized retailers or distributors. Products obtained through unauthorized channels or parallel imports are not covered.

What happens after I make a warranty claim?

Upon verification, we may repair or replace the product, or offer a refund based on depreciation.

Can Valore amend the warranty terms?

Yes, Valore reserves the right to amend warranty terms without prior notice. Please refer to our website for the latest updates.

For additional questions, reach us at info@valore.global.

Shop Categories

Power Banks

Wall Chargers

Cables

Product Warranty Check

Terms & Conditions

Warranty Coverage

Warranty Period

What Is Covered

What Is Not Covered

Warranty Claim Process

Warranty Service Options

Limitations of Liability

Contact Information